Free Pickup | $10 Flat Rate Shipping (Canada)| Fast Turnaround | Personalization is included

FAQ

What is your return policy?

All personalized/custom orders and sale items are Final Sale. If you placed a full-price non-personalized order (an item without personalized text or images), you are eligible for a refund if postmarked within 30 days of delivery.

How do I see a preview of my item?

If you chose to personalize an item, the preview was available to you after clicking the "Customize Me" button.  This feature is not available for wooden products, judaica, or Butterscotch Blankees.

I saw an item on your Instagram account, do you have it available online?

All items posted on our Instagram account @somethingpersonalized are available for purchase, unless sold out. Feel free to email or DM us on Instagram if you need assistance finding a specific item online.

Do you sell gift cards?

    Yes, we sell digital gift cards! Click here to purchase one.

    When will my order ship?

      Non-personalized orders ship within 1 business day. Please ensure your shipping address is correct prior to submitting your order. Once the order has shipped, we are unable to redirect the shipment.

      Turnaround time for personalized items averages 7 business days. If you need an item rushed (2 business days) there is a $12 fee.  Wooden products, judaica, and Butterscotch Blankees have longer turnaround times, which vary between 2-12 weeks.

      What if I receive an item that is damaged?

        We apologize for the inconvenience! If you receive an item that is damaged, please contact customer service within 48 hours of delivery.

        What payment methods do you accept?

          We accept Visa and MasterCard.

          How do I place a custom corporate order?

            Looking for a special custom gift for a company or large group? Let us help you show appreciation for your team or clients with our custom gifting program. Please click here to learn more!

            Do you ship internationally?

              We ship to the USA for $20 and worldwide for $40. Please review our shipping policy for more details.

              I have an item at home that I bought somewhere else that I want personalized, is that possible?

                Yes! We offer personalization’s on items not purchased at our store starting at $15. Feel free to contact us with any questions!