Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept returns for any personalized gifts, whether purchased by you or someone else. We are not responsible for errors made in spelling submitted by the customer. Please confirm the spelling of your item before you place your order. These items that have errors due to a mistake in ordering will not be accepted for refund or exchange.
Personalized items may only be exchanged (not returned) if they are defective, or if we have made an error in spelling or product. We are unable to provide an exchange or refund of a duplicate gift, unless it was duplicated on your registry.
Blank or Non-Personalized Items:
We gladly accept exchanges of non-personalized products, within 7 days of receipt. Return shipping is at the cost of the customer.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.